Service

Maintenance & Support

Ongoing installation and warranty support, system health checks, and firmware updates, with reasonable ongoing assistance. Complex troubleshooting and upgrades may require additional work.

What We Cover

Included & Available Options

  • Regular health checks (storage, recording, camera status)
  • Firmware updates done out of hours
  • Remote support for tweaks and small changes
  • On-site visits for hardware faults

Ready for maintenance & support?

No-obligation written quote, no high-pressure sales.

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  1. Availability, scheduling, and turnaround times may vary depending on workload, job complexity, access requirements, weather conditions, and product availability.
  2. Product and brand availability is subject to supplier stock levels. Where a preferred item is unavailable, a suitable alternative may be recommended or installation may be scheduled once stock becomes available.
  3. Written quotes are provided with no obligation. A callout fee may apply for on-site assessments depending on location and scope, and we'll confirm any fee before booking a visit. Deposits may be required for bookings, equipment purchases, or custom ordered items.
  4. Post-install support includes reasonable remote assistance and basic troubleshooting. Additional on-site visits, advanced diagnostics, equipment replacement, or changes outside the original scope of work may incur additional charges.
  5. Installation pricing may vary depending on site conditions, cable run distances, roof or wall access, existing infrastructure, and any additional work requested during installation.
  6. Some installations may require suitable roof, wall, ceiling, crawl space, trenching, or ladder access. If safe access is not available, additional equipment or alternative installation methods may be required.
  7. Existing customer equipment, cabling, or networking infrastructure may affect compatibility, performance, or installation time. We will advise of any limitations before proceeding.
  8. Warranty coverage applies to workmanship and manufacturer-supported equipment only. Damage caused by misuse, third-party modifications, environmental conditions, power issues, etc., is not covered.
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